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FREQUENTLY ASKED QUESTIONS

Ordering Process

METHODS OF ORDERING:

You can order products from Northridge4x4® through our online catalog or by phone:

  1. Order online - northridge4x4.com
  2. Order by phone - (360) 340-0282 or (866) 601-5340
  3. For international orders email, internationalsales@northridge4x4.com

METHODS OF PAYMENT:

We accept Amex, Visa, Mastercard, Discover, PayPal and Affirm. All orders are charged at the time of the order.

CHANGE MY ORDER:

If you wish to edit or change your order after it has been placed, simply send us an email to customerservice@northridge4x4.com explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.

CANCEL MY ORDER:

If the item you ordered was in stock at the time you placed your order, chances are you will not be able to cancel your order after you've placed it. Our system sends that order immediately to ship. If your order isn't in stock and hasn't shipped, please email Northridge4x4 at customerservice@northridge4x4.comOrders that have already shipped cannot be cancelled, and you will need to begin our RMA process by emailing customerservice@northridge4x4.com to have the item returned. NO CANCELLATIONS of Road Armor products after 48 hours of order being placed. 

BACK ORDERS:


Since we are a Master Warehouse Distributor we carry a huge amount of inventory. Sometimes, however, an item will be in short supply. Our website shows live inventory and if something is not in stock it will state that. It will also give you an estimated ship date.

SALES TAX:

Only orders shipped to an address in the following states are charged Sales Tax. AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NE, NJ, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY.

COUPON REDEMPTION:

If you have a coupon, you may redeem it in your shopping cart. Simply enter the coupon code and hit "Apply". You will see the discount amount deducted from your total amount on qualified item(s).

WARRANTIES:

All parts are covered only by the Manufacturer's Warranties and/or Guarantees.

TYPOGRAPHICAL OR PRINTING ERRORS:

Northridge4x4® can assume no responsibility for use or application by the user. We have made every effort to ensure that the information on this website is correct. However, any typographical or printing errors, Prices or Specifications (subject to change) will be corrected without prior notice.

About Ordering & Shipping:

Q. Is a secure server used for my orders?

A. Yes. Northridge4x4® uses a PCI compliant server to host our online store. We utilize sage payment services and encrypt the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Q. Do you ship outside of the US?

A. Internet orders will ONLY ship to the United States. Customers requesting shipping to CANADA may order on Northridge4x4 Canada's website at northridge4x4.ca, email sales@northridge4x4.ca, or by calling (403) 783-0878. To arrange for International shipping please email internationalsales@northridge4x4.com

Q. Do you ship to a PO Box or APO?

A. We DO NOT ship orders to a PO Box or APO address.

Q. Do you ship to an apartment?

A. If you provide an apartment address as your ship to destination, this is at your own risk. Northridge4x4 will not be liable for loss or theft.

Q. Is shipping really free?

A. For orders over $70 in the contiguous US lower 48 states (Excluding Alaska, Hawaii and Puerto Rico), shipping via ground shipping is FREE!!! Some parts require additional handling charges due to size or weight. Free truck freight shipping is to the closest Terminal. There is an extra charge for delivery to your residence.

Q. Do you ship same day?

A. Orders received before 12:00 (Noon) Pacific Time will ship the same business day on in-stock items. 

Q. Is Next Day Shipping available?

A. Yes, on in-stock products. Next day air starts after it is processed (payment approved) and shipped. Expedited shipping is not guaranteed as unforeseen circumstances may occur.

Q. What happens if I select Next Day shipping on a product, not in stock?

A. Your product will not ship next day until it is in stock. Once it is in stock, we will ship it Next Day. 

Q. Does Northridge4x4® stock parts or drop ship?

A. Both. Most items will be shipped to you directly from one of our 3 Northridge4x4® warehouses. Some items may be shipped to you directly from the manufacturer, also known as drop shipped.

Q. How accurate are the lead times for products shipped by the manufacturer?

A. We do our best to ensure accurate information, however lead times are an estimated timeline based on our experience with the manufacturer. 

Q. What happens with back orders?

A. You will be notified by email if an order cannot ship in a timely manner. 

Guarantees:

Q. Do you price match?

A. If you find a lower price before purchasing through Northridge4x4, please email us at sales@northridge4x4.com for more information about price matching. Northridge4x4 will do its best to price match, which includes the price of the item(s) plus shipping cost. Northridge4x4 reserves the right to refuse price matching at any time.

Q. What is your return policy?

A. All returns require prior authorization. Northridge4x4® will only accept new, unopened items for return. We are unable to accept ANY electrical item, including lights for return, NO EXCEPTIONS. A Return Merchandise Authorization (RMA) number must be obtained from Northridge4x4® within SEVEN (7) Days of receiving your merchandise in order to receive a cash refund. Any return after SEVEN (7) days will be eligible for an in-store credit. No return received after 30 days will be accepted. Click on the following link to start the process, please include the following information in the email your name, invoice number and part number of the product you’re returning, customerservice@northridge4x4.com.

Q. How do the warranties work?

A. All parts are covered only by the Manufacturer's Warranties and/or Guarantees.

 

MISCELLANEOUS:

Q. How long has Northridge4x4® been in business?

A. Northridge4x4® has been in business since 2001.

Q. Don't see a product you're looking for? Can you still get it?

A. If you're looking for a specific product that's not on our site, give us a call and we'll do our best to get you what you need. In most cases, we can get just about anything.

Q. Do you have a retail store?

A. Northridge4x4® has 2 locations. Stop by and visit us at our Silverdale, WA, or Salt Lake City, UT locations today.

Q. When does Northridge4x4® charge sales tax?

A. Sales tax will be added to all orders that ship to AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NE, NJ, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY.