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FREQUENTLY ASKED QUESTIONS

Ordering Process

METHODS OF ORDERING:

You can order products from Northridge 4x4® through our online catalog or by phone:

  1. Order on-line - northridge4x4.com
  2. Order by phone - (360) 340-0282 or (866) 601-5340

 

METHODS OF PAYMENT:

We accept Amex, Visa, Mastercard, Discover and PayPal. Except for Special Orders (e.g. Hardtops) and some Drop Shipments, we will not charge your credit card for orders which have not been shipped or otherwise processed.

CHANGE MY ORDER:

If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.

CANCEL MY ORDER:

To cancel your order, please call Northridge 4x4® at (360) 340-0282 or (866) 601-5340 immediately. We can only cancel orders before they have shipped.

BACK ORDERS:

Because we are a Master Warehouse Distributor we carry a huge amount of inventory. Sometimes however, an item will be in short supply. You will be notified if an order cannot ship in a timely manner. Except for Special Orders and some Drop Shipments, we will not charge your credit card for orders which have not been shipped.

SALES TAX:

Only orders shipped to an address in the State of Washington, Colorado and Kentucky are charged Sales Tax.

COUPON REDEMPTION:

If you have a coupon, you may redeem it in your shopping cart. Simply enter the coupon code and hit "Submit". You will see the coupon deducted from your total amount.

WARRANTIES:

All parts are covered only by the Manufacturer's Warranties and/or Guarantees.

TYPOGRAPHICAL OR PRINTING ERRORS:

Northridge 4x4® can assume no responsibility for use or application by the user. We have made every effort to ensure that the information on this website is correct. However any typographical or printing errors, Prices or Specifications (subject to change) will be corrected without prior notice.

About Ordering & Shipping:

Q. Is a secure server used for my orders?

A. Yes. Northridge4x4® uses a PCI compliant server to host our online store. We utilize sage payment services and encrypt the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Q. Can I check the status of an order I placed?

A. Yes. Click on the link at the bottom of the page.

Q. Do you ship outside of the US?

A. Internet orders will ONLY ship to the United States. Customers requesting shipping to CANADA may order at Northridge4x4 Canada, email sales@northridge4x4.ca, or by calling (403) 783-0878. To arrange for International shipping please email sales@northridge4x4.com.

Q. Is shipping really free?

A. For orders over $70 in the contiguous US lower 48 states (Excluding Alaska, Hawaii & Puerto Rico), shipping via ground shipping is FREE!!!

Q. Do you ship same day?

A. Orders received before 12:00 (Noon) Pacific Time will ship the same business day on in stock items.

Q. Does Northridge4x4® stock parts or drop ship?

A. Both. Most items will be shipped to you directly from one of our 3 Northridge4x4® warehouses. Some items may be shipped to you directly from the manufacturer, also known as drop shipped.

Q. What happens with back orders?

A. You will be notified by email if an order cannot ship in a timely manner. Except for Special Orders and some Drop Shipments, we will not charge your credit card for orders which have not been shipped.

Guarantees:

Q. Do you price match?

A. Northridge4x4® will price match eligible purchases. For more information about price matching please call us at 360-340-0282 or (866) 601-5340.

Q. What is your return policy?

A. All returns require prior authorization. Northridge4x4® will only accept new, unopened items for return. We are unable to accept ANY electrical item, including lights for return, NO EXCEPTIONS. A Return Merchandise Authorization (RMA) number must be obtained from Northridge4x4® within SEVEN (7) Days of receiving your merchandise in order to receive a cash refund. Any return after SEVEN (7) days will be eligible for an in-store credit. No return received after 30 days will be accepted. Click on the following link to start the process, please include the following information in the email your name, invoice number and part number of the product you’re returning, returns@northridge4x4.com.

Q. How do the warranties work?

A. All parts are covered only by the Manufacturer's Warranties and/or Guarantees.

Miscellaneous:

Q. How long has Northridge4x4® been in business?

A. Northridge4x4® has been in business since 2001.

Q. Don't see a product you're looking for? Can you still get it?

A. If you're looking for a specific product that's not on our site, give us a call and we'll do our best to get you what you need. In most cases, we can get just about anything.

Q. Do you have a retail store?

A. Northridge4x4® has two locations. Stop by and visit us at our Silverdale, WA or Longmont, CO locations today.

Q. When does Northridge4x4® charge sales tax?

A. Sales tax will be added to all orders that ship to Washington, Colorado or Kentucky.