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RETURNS POLICY

CANCELING AN ORDER

If the item you ordered was in stock at the time you placed your order, it is unlikely we will be able to cancel your order. Our system sends orders immediately to ship.

  • Orders that have already shipped cannot be cancelled. You will need to begin our Return Merchandise Authorization (RMA) process by emailing customerservice@northridge4x4.com to have the item returned.
  • If your order isn't in stock and hasn't shipped, please email Northridge4x4 at customerservice@northridge4x4.com to request cancellation.
  • NO CANCELLATIONS of Road Armor or Addictive Desert Design products after 48 hours of order being placed. 

shipment Refusals

If you refuse a package, an $18 service fee and any additional shipping charges will be deducted from the refund. This will also delay the refund process.

If you would like to return an item, all shipments must be accepted and then sent back following our standard return process.

Refusals for International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.

Address Change request

If you request an address change after your order has been processed, we will do our best to work with the carrier to re-route your package(s). If successfully re-routed there will be an address change fee of $18 plus any additional shipping charges (customer responsibility).

UPS My Choice – we encourage you to sign up for this free service with UPS. UPS My Choice® lets you decide how, where and when home deliveries occur to fit your schedule. Get estimated arrival and progress alerts.

Defective items & item Warranties

Northridge4x4 does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered under a manufacturer's warranty. Northridge4x4 shall not be liable for any incidental or consequential damages as a result of product defects. Northridge4x4 does not cover miscellaneous expenses including, but not limited to labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, shipping, dock or storage fees.

We are here to assist you should you have a defective or warranty issue. Please email us at customerservice@northridge4x4.com.

RECEIVED THE WRONG PRODUCT

If you received the wrong product, email photos of the incorrect part and the part number on the manufacturer's packaging to customerservice@northridge4x4.com within 5 business days from the time of delivery.

You and/or your mechanic are responsible for making sure the part is the correct part for your vehicle BEFORE installation.

We do not refund 3rd party charges, i.e., installation costs, prep costs, painting cost or any other cost associated with installation.

Missing Parts

If your order is missing part(s), please email photos of what you have received and a photo of the part number on the manufacturer's packaging to our Customer Success Department at customerservice@northridge4x4.com

Do not install/attempt to install anything with incomplete parts.

All missing parts must be reported to customer service within 5 Business days.

Damaged shipments

If your package was delivered to you damaged, email photos of damage(s) to Customer Success Department at customerservice@northridge4x4.com. Northridge4x4 will handle the claim on your behalf.

  • Shipping companies require the original packing for inspection. It is the customers' responsibility to keep all original packaging.
  • Do not install/attempt to install anything you receive damaged. Once installation is attempted all warranty and claims are null and voided to replace the damaged part.
  • Expedited shipping is at the customer's expense for replacement of damaged items.
  • All damage(s) must be reported to Northridge4x4 within 5 Business days.

LTL truck shipments

ONCE YOU'VE SIGNED AND ACCEPTED A TRUCK FREIGHT SHIPMENT, YOU ARE RELEASING THE FREIGHT COMPANY AND NORTHRIDGE4X4 OF ANY LIABILITY FOR DAMAGES NOT REPORTED ON THE DELIVERY RECEIPT. IT IS IMPORTANT TO INSPECT THE CONTENTS OF THE SHIPMENT EVEN IF THE OUTSIDE OF THE BOX(ES) SHOW NO VISIBLE SIGNS OF DAMAGE!

Please watch this quick video https://youtu.be/XHZOIVnGULQ for important delivery instructions.

When your LTL Truck Shipment leaves our Warehouse, you will receive an Email with pictures of your shipment and important deliver information. Attached to this email you will find images of your package(s). It is extremely important to check your freight for shortages or any signs of damage at the time of delivery (use the images to compare).

  • Once you’ve signed and accepted the shipment, you are releasing the freight company and Northridge4x4 of any liability for damages not reported on the delivery receipt. Although most deliveries are made without incident, should you discover a problem please follow the guidelines listed below.
  • The freight company will contact you directly to schedule a delivery date.
    • Freight company has limited space. There is a 24-hour period once the freight arrives at the delivery service center and the freight company has given arrival notice to the consignee to call back in and get it scheduled. After that 24-hour period, storage may begin. Additional costs will be the customer’s responsibility.
    • Please note the agreed-upon date is an appointment so please make sure someone 18 years of age or older is there to sign and inspect. If they must reschedule or if the shipment is returned to the sender for any reason, they will charge for the delivery attempt. This additional charge will be the customer’s responsibility.
  • If there is damage do NOT refuse the shipment. Note the damage(s) on the paperwork and take pictures as the video instructs and email us at customerservice@northridge4x4.com.
    • If the driver doesn’t allow you to open it for inspection or can’t wait, please write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it. Reminder if you sign for the package you are releasing liability.
    • You can use this link to track your shipment - https://www.fedex.com/en-us/home.html

DAMAGE TO OUTSIDE PACKAGING

If the containers in your shipment show visible signs of damage, open them immediately to check the contents, and ask the driver to inspect the contents with you. Then, write a precise description of the damage on both your copy and the freight company’s copy of the delivery receipt.

If the driver doesn’t allow you to open it for inspection or can’t wait, please write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it.

DAMAGE TO PRODUCTS

If you find that the product is damaged at the time of delivery you must write “Damaged” and a brief description of the damage on the delivery receipt. If the damage is not listed on the delivery receipt, you are releasing the freight company and Northridge4x4 of any liability for damages not reported on the delivery receipt. Please ensure accurate documentation and take pictures. Then email us at customerservice@northridge4x4.com within 48 hours with photos of damage.

Concealed damage must be communicated to customerservice@northridge4x4.com within 48 hours of receipt.  

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Lost or stolen packages

It is your sole responsibility to ensure that your account has a current address and other correct contact information to ensure proper delivery. Northridge4x4 is not responsible for any packages delivered to an incorrect address due to customer error.

Missing packages that show delivered must be reported to Northridge4x4 within 24 hours. If the package shows delivered, and you did not receive it Northridge4x4 will request a police report be filed immediately. Submit a copy of the police report to customerservice@northridge4x4.com and we will open an investigation with the shipping company.

To account for late deliveries by the carrier, or errors in delivery, the shipping carrier requires a 3 business day waiting period before allowing customer service to file a missing package claim.

shipping to apartments/condominiums

If you provide an apartment address as your ship to destination, this is at your own risk. Northridge4x4 will not be liable for loss or theft.

Non-Refundable

These items include but are not limited to:

  • Original shipping fees
  • Free shipping promotions
  • Labor
  • 3rd party shop fees

RETURNS

*ALL PACKAGES RETURNED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) WILL NOT BE PROCESSED*

  • All returns must be returned to the location listed on your RMA form. If a return is sent to any other location your return will not be processed.
  • All returns are subject to a restocking fee of up to 30%.
  • No returns will be accepted on opened, installed, or otherwise used products due to the dangerous and stressful nature of racing, off-road, and performance vehicles. • Parts must be returned in new, unused condition with no signs of installation.
  • Parts must be returned in their original, undamaged manufacturer’s packaging.
  • Unless another return policy is indicated, products sold by Northridge4x4 are covered by this Standard Return Policy. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages.
  • An RMA number can be obtained from Northridge4x4 by sending an email to customerservice@northridge4x4.com with your name, sales order numbers, and part number of the item(s) you’re returning.
  • A refund will only be made if your request for an RMA is obtained within thirty (30) days of receiving the item(s). Any return after thirty (30) days will not be authorized.
  • Returns must be made within 30 days of the original invoice date, NO EXCEPTIONS.
  • All Wheels need to be inspected prior to mounting a tire on them. Once a tire is mounted on a wheel the wheel is unable to be Returned. MFG’s warranty on wheels also state any defects must be discovered before tires are mounted on wheels.
  • Even though we ship all products over $70 for free. If you return the product, you will be responsible for paying any original incurred shipping charges and return shipping charges.
  • Kit Returns: if you wish to return a kit or package, you will need to return the entire kit. Partial kit returns will not be accepted.
  • Products with custom paint or finishes cannot be returned.
  • Tuners or Electronics with custom tunes cannot be returned/refunded once the tuning file is sent.
  • Do not use manufacturer’s packaging as your shipping container. *See Examples of proper returns packaging

 

For more information regarding our refund or freight refund policy, please refer to the Product Refunds section below.

NON-RETURNABLEs 

Northridge4x4 often sells items that are not eligible for return. These items include but are not limited to:

  • Clearance items
  • Discontinued items
  • Scratch and dent items
  • Apparel
  • Tires and wheels that have been mounted
  • Any electrical items including lights
  • Programmers and calibrators
  • Custom items/orders
  • Mastercraft items
  • Special Orders

These sales are considered final, and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While the clearance or scratch and dent items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Northridge4x4 and the manufacturer from any and all responsibility, unless otherwise required by law. Clearance or scratch and dent items are not covered by any type of 30-day warranty or satisfaction guarantee.

Northridge4x4 also sells unique or custom made to order items that are often considered special order items. These items are ordered on a case-by-case basis. Consequently, custom, made to order or special-order items are not eligible for returns or exchanges. The buyer assumes responsibility that the items ordered to fit their needs.

GIFTCARD

Gift Cards cannot be returned and may not be redeemed for cash. Northridge4x4 Gift Cards are issued and managed by Northridge4x4 and can only be applied to purchases from Northridge4x4.com, or at a local Northridge4x4 storefront. Northridge4x4 is not responsible for gift cards that are lost, stolen, or used without permission. Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card. Gift Cards are not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice.

credit / REFUNDS

  • Only returns which meet all RMA conditions and return policy requirements will be eligible for a refund.
  • RMA’s expire 30 days after being issued. Anything received after 30 days of RMA issuance will be denied.
  • Once your return has been received and approved your return will be processed and a credit will be applied to the original form of payment.
  • Allow up to 10 business days from the date we receive the returned product to inspect/process the RMA and issue the appropriate credit. How soon the funds are received depends on your banking institution.
  • International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.
  • Northridge4x4 does not refund shipping charges for returned items.
  • Customer will be responsible for paying any originally incurred shipping charges including any orders qualifying for our “Free Shipping Promotions”.
  • Due to fluctuations in currency conversion rates, the rate at the time of payment is often different from the rate at the time of your return/refund. You may gain or lose money with a refund because of currency conversions.

Conditions of Use

By visiting or purchasing from Northridge4x4, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return Policies at any time. Your continued use of the site following any policy revisions constitutes your acceptance of and agreement with the changes made.